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Steam SupportVisit the support site for any issues you may be having with the game or Steam.
On the evening of Thursday, July 25th, a bug was introduced that allowed some older crates to grant an Unusual hat on every opening. We fixed the bug the following morning and decided to trade-lock the hats from the bugged crates while we evaluated the situation.
Over the past week, we have been discussing ways to address this situation with the goal of minimizing the impact on the TF2 community as a whole, while preserving the experience of customers who had simply opened a crate, made a trade, or purchased from the market on the 25th, unaware that a bug produced their item.
During our investigation we discovered that a small number of accounts acquired these hats and a smaller portion of those accounts acquired an exceedingly large number of them. Based on this, we've decided that if you currently own one of these Unusual hats, the first one added to your account will be made tradable. Any other Unusual you have received due to the bug will remain permanently trade locked. If you decide that you would rather not have these trade-locked hats on your account, you may instead elect a full refund on any number of them.
The number of Unusual items being made tradable represents about one month of the regular Unusual drop rate.
A few of you were concerned that you had done something wrong by opening a bugged crate, and proceeded to delete your hats. While we appreciate the concern, you didn't do anything wrong, so hats from bugged crates deleted before the tradable date will be restored to your accounts with the same restrictions described above.
Item tradability, restoration, and the refund support page will be made available in about a week's time. Refunds will be the full price paid for any hats, crates or keys bought on the Steam Community Market or Mann Co. store. We will post an update when that exact date becomes available.
We apologize for the inconvenience of this incident, and we’ve added safeguards to prevent incidents like this in the future.
Update Aug 16: One unusual per account has been made tradable as described above. Affected users should visit the following support page for information about affected items and to submit refund requests if eligible: https://help.steampowered.com/en/wizard/HelpWithItemBug
The neon bright cyberpunk future we were promised is on our burning horizon. On April 17th for four days, Team Fortress 2 will arrive in Denmark's capital for Copenhagen Games 2019!
L33T-Gaming provides a collective prize pool of €12,000 shared across their presentations of 6v6 and Highlander tournaments!
Seats are limited so book your place among the cybernetically enhanced* players now! For more information visit the tournament website and join the Discord. Watch all the games live on KritzKast's Twitch channel starting Thursday, April 18th.
*note: Cyberware implants will destroy your humanity; we advise against their use.
It's that time of the year again! Merry Smissmas!
We're shipping 18 new community cosmetics in the Winter 2018 Cosmetic Case. Plus, The Festivizer can be found as a bonus drop when opening the Winter 2018 Cosmetic Case.
It wouldn't be Smissmas without the Spirit of Practically Giving. Look for 50% off tons of items, taunts, and tools in the Mann Co. Store through January 7th, 2019.
And last but not least... Stocking stuffers for everyone! Merry Smissmas! See you in 2019!
Complete a new round of Merasmissions! Make offerings to your Soul Gargoyle! Play five new community Halloween maps! Check out the new official taunts, community cosmetic items, and community war paints! Scream Fortress X runs through November 14, 2018.
Prepare yourself for another weekend of non-stop gaming! Insomnia63; the largest event on the TF2 Calendar, is here! Top teams from across the world will be in attendance for the Team Fortress 2 Open, to play for the lion's share of one of the largest prize pools of the year.
Insomnia63 takes place at the NEC in Birmingham, England; across 3 days of play, August 24th-26th. Only on LAN could you see some of the best gameplay TF2 has to offer and it will come to its finale on the main stage as the two best teams throwdown to find which team is the best in the world and hold aloft the cardboard cheque.
If you can't join us at the event you can always join us on stream and watch the games live on the Essentials.TF Twitch channel with a top level coverage team. You can also track the tournament and support the teams by visiting LAN.TF for all the latest info.
